Policy

Our Policies

 

Order Online:  http://bioessence.com

Email: info@bioessence.com

Call: 800-538-1333

Fax: 510-215-5788

 

Requirements:

Buyer must have a valid practitioner license or student ID to order.

Price List:

Our price list is for licensed practitioners and accredited students only. If you are a patient, please speak with your practitioner for information regarding ordering our product.

Payments:

We gladly accept Visa, MasterCard, Discover, American Express and PayPal (online only).

Order Discounts:

There are discounts available for the following order amounts:

Get 5% off orders starting at $250 (Must be $250 before tax)
Discount Code:  ORDEROVER250

Get 10% off orders starting at $500 (Must be $500 before tax)
Discount Code: ORDEROVER500

Get 15% off orders starting at $1,000 (Must be $1,000 before tax)
Discount Code: ORDEROVER1000

 

Refund Policy

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Returns
Unused, non-expired products may be returned within 20 days of purchase for credit or refund with prior approval by phone or email. Any returns attempted after 20 days will not be accepted.

Returned items must be in their original packaging with all seals intact and accompanied by a copy of the regional invoice. Opened or used items will also not be accepted for return. All shipping fees are non-refundable. Bio Essence Herbal Essentials will not be responsible for the loss of uninsured returns.


Shipping Policy

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Orders will be shipped via UPS or USPS for customers located within the United States.

FREE Shipping for orders over $250 within California, United States.

FREE Shipping for orders over $500 outside of California, United States.

Please be advised that UPS does not deliver to P.O. Boxes. Dropship, USPS Priority Mail, UPS Next Day, UPS 2nd Day Air, and UPS 3 Day Select shipping are all available upon request. Buyer is responsible for all shipping charges. Shipping for orders over $250 within California, United States is free. Buyer is responsible for all other shipping charges. Delivery times may vary in accordance with UPS and USPS delivery schedules.


It is the buyer’s full responsibility to receive or pick up shipments from UPS or USPS. UPS will only make 3 delivery attempts, and USPS may or may not request receiver to pick up packages at the local post office. Any unclaimed packages will be automatically returned to Bio Essence by the shipping carrier. Buyer is responsible for any additional fees resulting from undeliverable or unclaimed packages.


UPS Ground Estimated Delivery Times:

West Coast: 1-3 Days

Southwest: 2-4 Days

Midwest: 3-4 Days

East Coast: 4-5 Days

To return your product, you should mail your product to: 620 Newport Center Drive Newport Beach California US 92660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bioessence-essentials.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COMPLIANCE

All Bio Essence Herbal Essentials products are sold only to licensed practitioners and accredited students. License information is required before purchase. The buyer accepts full responsibility for the safe and proper use of all products. The buyer also agrees to indemnify and hold harmless Bio Essence Herbal Essentials against any and all claims, suits, or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by the buyer or anyone on their behalf, including attorney’s fees and any related costs, if litigation arises pursuant to any claims made by the buyer or anyone else acting on their behalf. The buyer must agree to these terms to hold Bio Essence Herbal Essentials harmless in the event of consumer claims against any Bio Essence product supplied to them by the buyer.



CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@bioessence.com or by mail using the details provided below:

Bio Essence Herbal Essentials
[Re: Privacy Compliance Officer]
620 Newport Center Drive Newport Beach California US 92660

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